I’ve witnessed some amazing communication lately. For some reason tacking on “thank you” seems to make some people think they’re allowed to say the most horrendous things. Witness these recent email examples from managers to their teammates: “…You have missed the mark again. I can only hope that your work will improve so I don’t …
The commotion surrounding the Susan G. Komen Foundation’s decision and subsequent reversal to fund Planned Parenthood activities illustrates several best practice anti-corporate suffering behaviors. 1. Be ClearKomen Founder Nancy Brinker originally stated that they changed their grant criteria for two reasons 1) flaws in their grant making process eg “the issue is grant excellence” and …
This is the week where most New Year’s resolutions meet an untimely end—often because people set unrealistic goals. Having a happier work life—and happier life in general—is within anyone’s grasp. One of the most important predictors of workplace happiness is your relationships. The Gallup Engagement Survey has found that people who have three friends at …
We’re well into the holiday season now and it’s clear that many have taken the old axiom “the customer is always right” as a license for bad behavior. Witness the egregious behavior of the pepper-spraying Walmart video game shopper on Black Friday. The original meaning of this retail policy was to make customers feel special …
As we give thanks this week with our family and friends it provides a chance for us to appreciate how many good things corporations provide. Working at a corporation gives you with the opportunity to:• meet our basic needs—and ultimately the freedom to explore our own interests as our income increases;• make new friends and …
As events unfolded last week at Penn State most people saw the situation as tragic. Exactly what they considered tragic was instructive and says a lot about the values we hold—both individually and as a society. Many saw tragedy in the tarnishing of Penn State’s reputation—and new irony in their football motto “Success with Honor.” …
One of the most interesting aspects of the Occupy Wall Street (OWS) movement is the reaction to it. While many would agree with the protesters’ core issue—the belief profits have come to matter more than people—how the protest is being conducted has made it difficult for people to easily categorize it. We’ve been conditioned to …
Occupy Wall Street — What Do Our Reactions Say About Us? Read More »
In the tributes to Steve Jobs that have been made over the past few weeks I found it interesting that so little was said about how poorly he treated people. While there’s no debating that he was a genius of industrial design, he was also legendary for his combativeness and mean-spiritedness when dealing with others. …
I was catching up on Seth Godin’s blog and came across this quote “We respond to what we keep track of. Too bad we’re not better at keeping track of how many failures we incorrectly predicted, how many innovations we failed to notice and how many apparently risky steps we failed to take.” Most of …
All eyes are on Apple as they launch their first new product without Steve Jobs at the helm. Apple’s “ta da” approach to introducing new products has been an essential ingredient in creating Mr. Jobs’ reputation. Now a new study provides proof supporting this contention. “Managerial Mystique: Magical Thinking in the Judgments of Managers’ Vision, …
How Apple’s Intros Contributed to Jobs’ Reputation Read More »
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