November 28, 2017 • Volume 8, Issue 22 • ISSN: 2154-3240

In This Issue

♦	Feature Article: Mental Toughness
♦	Ask Amanda: My new manager is European and we’re not connecting. Help!
♦	Practical Tips: Voices of Value

Mental Toughness

It’s difficult to predict how people are going to react during a legitimate crisis. When you’re a manager, others will take their cue from your behavior. If you appear freaked out, your staff will freak out—which is not only counterproductive, it drains energy and resources when you need them most. So what can you do to “prepare” for a crisis?
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	Every thought creates your future.

Practical Tips: Voices of Value

The sheer volume of information we encounter daily is staggering. Just dealing with it can easily consume the bulk of your time. To manage it, it’s important to discriminate between what is valuable information and what is just noise.
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My company does a lot of rotations, which means I have had a new manager every year I’ve been here. This new one has been imported from Europe, which adds a new wrinkle to onboarding him. He’s very formal and seems to think he knows everything. I’m not sure I’m going to be able to work with him since he treats me like I work for him. Any suggestions? S.T., New York, NY

Let’s start by thinking of him as a person (“imported from Europe”—really?) and try to understand what he’s facing as a new manager in a different country. You don’t mention where he’s from but you should recognize that many European companies are much more formal and hierarchical than American ones.
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