May 14, 2013 • Volume 4, Issue 10 • ISSN: 2154-3240

In This Issue

♦	Feature Article: Conflict Resolution
♦	Ask Amanda: What if I don’t feel ready for a promotion?
♦	Practical Tips: Focused Development

Conflict Resolution

Handling conflict well is a critical management skill. Knowing what to do when conflict arises makes it less stressful to deal with, and you’ll also get a better outcome. Regardless of the issue, there are four steps you can take to make sure that you are solving the right problem.

When someone is angry, emotion is high and logic is low. Your first goal is to get the person to calm down. But telling someone to “calm down” usually has the opposite effect, so instead, let them vent briefly.

It’s important not to take anything they’re saying personally—which is difficult but necessary.
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	Sometimes it’s better to be kind than right.

Practical Tips:
Focused Development

There is so much competing for our attention that sometimes it’s hard to know where to focus our personal development efforts. A recent study conducted by the Five O’Clock Club identified five skills that successful people believed contributed to their success:

Leveraging industry trends
Clearly articulating their personal strengths

I know this sounds crazy but my boss is making noises about promoting me and I don't feel ready. What if I'm not up to the challenge? Should I tell her? M.S., Sag Harbor, LI

How do you think your boss will view you when the promotion is offered and you say you’re not sure you’re up to the challenge? Essentially you’re criticizing her evaluation of your performance and exposing your insecurities. Remember that her reputation is at stake here too.
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Recommended Resources

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About Us: Our Corporate Life LLC (OCL) is a company that offers a new system for reducing unnecessary workplace suffering caused by the organizational, interpersonal, and ethical issues of our time. It is founded on the belief that adhering to core human values and achieving business success are always compatible. Working with both companies and individuals, OCL helps create solutions that enable corporate employees at every level to optimize profits while enabling them to thrive in the corporate environment. OCL was founded by Amanda Mitchell to help meet the needs of people working in corporate America during this transformative moment in our nation's history. The OCL system reflects her experience and insight gained from a 20–year corporate career working with Fortune 500 companies, and as an executive coach to senior–level corporate executives.