November 29, 2016 • Volume 7, Issue 24 • ISSN: 2154-3240

In This Issue

♦	Feature Article: Boost Your Own Morale
♦	Ask Amanda: My direct report won’t train her replacement. Suggestions?
♦	Practical Tips: Facilitator Mindset

Boost Your Own Morale

Paradoxically, this time of year can be hard on morale for many people. Often it’s because there are impossibly high expectations around the holidays. Or because people have looked back over their year and judged themselves to have fallen short.

Letting discouragement seep into your day will help no one, and at times you’ll need to be your own best friend to quiet that negative voice in your head. As Winston Churchill once said, “Success consists of going from failure to failure without loss of enthusiasm.”
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	Self-image sets the boundaries of accomplishment.

Practical Tips: Facilitator Mindset

Many times leaders are asked to step in and facilitate a meeting, and they do so without shifting into the mindset of a facilitator. Leader and facilitator are very different roles and it’s important to be conscious of those differences if you want your meeting to be productive.

Unlike a leader, a facilitator is a neutral participant focused on process rather than content.
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I’ve asked my direct report to train her replacement. Not because I’m getting rid of her but because I’d like to have her take on different tasks now that she’s mastered her job. She knows this. The problem is that she isn’t doing a good job training her replacement—in fact, I think she’s deliberately avoiding it for fear that this woman will take her job. Now I’ve got a performance issue. What do I do about her? D.S., Chicago, IL

Two questions for you: First, what language are you using when you talk to her about this? Are you literally saying “your replacement?” Secondly, how specific have you been about the new work she’ll be taking on?
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