“I know many people hold me ultimately responsible … (but) I cannot monitor everyone all the time. If people want to do wrong, they will also try to hide it,” so says Sepp Blatter, FIFA President since 1988. This is exactly what allowed corruption to thrive within FIFA (Fédération Internationale de Football Association) is the …
Will your company stay competitive in 2014 and beyond? After all, increasing profit margins through efficiency-based techniques–process improvements like Six Sigma, downsizing, and other structural changes—have been done to death. Often at great cost…both literally and figuratively. Today’s workplace means dealing with uncertainty, urgency, and high stakes situations on a regular basis. No amount of …
A long holiday break allows us to regain our perspective. Looking back at all the “crises” and issues that drove me crazy last year has been enlightening. I’ve found that in many cases I created my own misery by not clarifying expectations, not communicating effectively, and letting deadlines slide because “everyone is so busy.” Not …
When people take action and focus on their careers, it’s almost always in response to dissatisfaction they’re experiencing at work. And that dissatisfaction often gets in the way of finding a solution. You’re so consumed with what isn’t working that it’s difficult to let go of it, clear your head, and focus on what you …
When did being accountable become optional? Did I miss the memo? Now we learn that MF Global, the brokerage firm that lost $1 BILLION of its customers’ money, is unlikely to face criminal charges. Why? According to the New York Times (http://nyti.ms/OZprdF) it was “chaos and porous risk controls at the firm, rather than fraud, …
We’re well into the holiday season now and it’s clear that many have taken the old axiom “the customer is always right” as a license for bad behavior. Witness the egregious behavior of the pepper-spraying Walmart video game shopper on Black Friday. The original meaning of this retail policy was to make customers feel special …
How many times have you started a new job vowing it would be different and ended up sadly disappointed? If so, chances are good you’re not alone. One of the unfortunate realities of the corporate workplace is that that dysfunction gets spread from company to company as management moves around. It makes sense. According to …
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